Which Claude apps does Pharos work with?+
All of them. Pharos is a connector: add it once and it works in claude.ai, Claude Desktop and Claude Code, giving you the same archive and the same answers on every surface. Adding it takes one click in Claude's settings (one line in Claude Code).
What file types can I upload?+
PDF, Word (.docx) and Excel (.xlsx). Each document is indexed the way it's built, with spreadsheets per sheet and PDFs per page, so answers can point to the exact spot.
Can it answer questions that span many documents?+
Yes, that's the point. One question searches your entire archive at once: every file, every workspace you have access to, every year. Ask “which of our contracts auto-renew this quarter?” and Pharos finds the matching clauses across all of them and cites each source.
How many documents can I add?+
Free includes 100 documents, Pro 2,000 and Team 5,000 per workspace. Need more? Enterprise plans have no limit, so talk to us.
How is this different from Claude Projects?+
Three ways. A project's knowledge is searchable only inside that project, while Pharos searches your whole archive with one question. Project knowledge doesn't follow you into Claude Code, while Pharos works on every Claude surface. And sharing a project requires everyone on the same Anthropic Team plan, while a Pharos workspace works with any mix of Claude plans.
Do I need a paid Claude plan?+
No. Pharos works with any Claude plan, including Free. A paid Claude plan gives you higher Claude usage limits, but Pharos itself works the same on all of them.
Does Pharos slow Claude down?+
No, usually the opposite. Instead of Claude re-reading whole files, Pharos sends it only the relevant passages, so answers come back faster and use about 3× fewer tokens than pasting the file into chat.
Where are my documents stored?+
Your archive is stored on AWS infrastructure, encrypted in transit and at rest.
Does Claude see my documents?+
Not your archive, because Claude isn't where your documents live. When you ask a question, the content needed to answer it is sent to Claude through your own session, the same as anything you'd attach to a chat yourself, and it's processed under Anthropic's terms. Nothing is synced or stored on Anthropic's side.
Is my content used to train AI models?+
Pharos never uses your documents to train AI models, and never sells or shares your content. Content that reaches Claude when you ask a question is governed by your own Anthropic settings, which Pharos doesn't change.
Who can see my documents?+
Only you, unless you invite someone. Workspaces are invitation-only, with roles (owner, editor, viewer) and per-document access control, so you can restrict any document to specific members.
What happens when I delete a document?+
It's fully removed, including the file, its index and every extracted passage, so it can't appear in any future answer. The same applies when you delete a whole workspace.
How does pricing work?+
You already pay for the AI, and that's your Claude plan. Pharos charges only for what it adds: documents, workspaces and members. Questions are unlimited on every tier, and we never charge per message.
Do my team members need to pay?+
No. A Team workspace includes 2 members for one price (+$7/month per extra member), and each member connects with whatever Claude plan they already have: Free, Pro or Max. Nobody needs a new license to ask a question.
Can I cancel anytime?+
Yes. Cancelling takes effect at the end of your billing period, and your account then moves to the Free plan. Your documents stay in place, and if you're over the Free limit you can't add new ones, but nothing is deleted.
Do you offer refunds?+
Yes. EU and UK consumers can withdraw from a new subscription within 14 days of purchase — since the service starts right away, the refund is prorated for the time already used. And because the Free plan has no time limit, you can test everything before paying. See our
full refund policy.
Is there an annual discount?+
Yes, annual billing gives you approximately 25% discount. Enterprise plans are billed annually.
How do I connect Pharos to Claude?+
Sign up, upload your first documents, and click “Add to Claude”, which opens Claude's connector settings with everything pre-filled. In Claude Code, it's a single command we show you in the dashboard. The whole setup takes about two minutes.
Can I use Pharos on multiple devices?+
Yes. Your archive lives in your Pharos account rather than on a device, so you can connect Claude on your laptop, desktop or phone and every one of them sees the same knowledge.
How do I invite my team?+
Create a workspace and send invites by email from the dashboard. Each person accepts, connects their own Claude, and can immediately ask questions across the shared archive, with their role (editor or viewer) controlling what they can change.
What happens to my documents if I stop using Pharos?+
They're yours. You can download or delete them anytime, and deleting your account permanently purges everything, including files and indexes.
I removed a team member. Can they still see anything?+
No. Access ends the moment you remove them: they can't query the workspace, and nothing new flows to their Claude.
Pharos
Works inside Claude you already use
